What information do we collect?
How we use your personal information
How long we will keep your personal information
The legal bases we rely on
Who we share your personal information with
Your individual rights
Contacting BIOHIT HealthCare
Acetium.co.uk is a website owned, administered and controlled by BIOHIT.
2. What information do we collect?
We obtain personal data from users of our website and through social media networks so that we can better understand our customers and provide a better service to you. You can visit and browse our website anonymously without the need to provide any personal information. Once you choose to provide personally identifiable information (any information by which you can be identified), that information will only be used to support your relationship with BIOHIT and the services we provide to you. If necessary, to facilitate the service we provide to you we may share your information with our subsidiaries, authorised distributors and, if necessary, with BIOHIT’s subcontractors. We also integrate Google services and share information with Google via the tools they provide including Google Analytics and YouTube. We also use Facebook products and technologies which provide information about your use of our website to Facebook. We receive, collect, and store, any information you enter on our website, or provide to us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer or device to the Internet; login; e-mail address; computer and connection information and purchase history. We may use software tools to analyse and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse the pages of our website. We also collect personally identifiable information (including name, email, communications); comments, feedback, product reviews, and recommendations.
Personal information provided by you
It is our policy to collect only the personal information needed to enable us to handle your requests and fulfil obligations relating to them. We collect personal information including your name, email address, shipping and billing addresses, and telephone number when you request information via one of our contact forms, when you sign up to our newsletters or marketing campaigns, when you interact with our product, service or brand via social media including Facebook, Twitter, Linkedin, or when you order a product via the website store. We also collect your personal data when you email BIOHIT HealthCare with an enquiry or request.
Personal information provided to third parties
On occasions it is necessary to transfer your personal data to third parties in relation to our business operations. Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell and market our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. Your data is stored on secure servers behind a firewall. Wix.com is certified under the EU-US Privacy Shield Framework and the Swiss-US privacy Shield Framework as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, and therefore adheres to the Privacy Shield Principles
Your personal information is transferred to our Customer Relationship Management (CRM) system which stores your personal information if you request information about, or purchase, or use our products and/or services.
If you sign up to our newsletters and marketing communications using our “Sign up forms” your personal information will be transferred to our CRM system.
We use Mailchimp to store information collected from our Sign up forms. We may store Personal Information about you through the Services provided by Mailchimp by integrating the Services with our website or ecommerce service, or when you sign up to receive our newletter or marketing and communications. We may store Personal Information about you such as your name, email address, address or telephone number. Using Mailchimp services we collect usage data about you when you interact with emails sent through the Services to you, which may include dates and times you access emails and your browsing activities (such as what pages are viewed). We also collect information regarding the performance of the Services, including metrics related to the deliverability of emails and other electronic communications our visitors send through the Services. This information allows us to improve the content and operation of the Services, and facilitate research and analysis of the Services.
3. How we use your personal information
We collect and process information about you to enable us to:
Provide and operate the Services;
Provide you with customer support and technical assistance;
identify you and manage any accounts you hold with BIOHIT;
provide you with products and services you request;
serve you with product and/or service notices that may affect you;
provide you with quotations and product information that you request;
identify individuals who have purchased products and analyse purchases and transactions;
send you marketing communications
analyse website usage, create reports and statistics on the performance of our service, and present tailored ads to your interests
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
For more information about how Google uses information visit https://www.google.com/policies/privacy/partners/
For more information about how Facebook uses information visit https://www.facebook.com/policies/
4. How long we will keep your personal information
Personal information will be retained only for as long as is necessary for the purpose for which it was collected.
5. The legal bases we rely on
Data protection legislation sets out how and when companies may collect and process your personal information. When a legal basis is relied upon we will make it clear which basis applies.
Consent – we may collect and process your information when you provide consent, for example if you sign up or opt-in to receive our marketing communications.
Contractual obligations – in order to fulfil contractual obligations, we may collect and process your information, for example when you place an order for a product via our store we will collect and process your information in order to fulfil the contract between us.
Legal compliance – the law may require us to collect and process your information
Legitimate Interest – we may collect and process your data in a way that would be deemed reasonable and expected as part of running our business. This will not materially impact your rights, freedom or interests.
6. Who we share your personal information with
In the course of providing our services to you we may disclose your personal data to:
other companies within our group;
our agents, associates and service providers;
law enforcement agencies in connection with any investigation to help prevent unlawful activity
In order to provide our services to you, BIOHIT employs the services of carefully selected third parties for the sole purpose of providing or improving the services provided and in accordance with the EU General Data Protection Regulation (GDPR). BIOHIT uses the following third party services:
Ecwid is the online store connected to our website and is operated by BIOHIT. Ecwid does not handle your credit card information (i.e. it does not collect, store, or process such data in any way). To process your payment information Ecwid connects directly to a payment gateway via a highly secure channel and sends a request with the order information to the payment processor. This information is not transferred, nor does it pass through, our servers, and it is not stored by us. Ecwid uses secure hosting for all data in its store using Amazon Web Services. Ecwid is certified under the EU - U.S. and Swiss - U.S. Privacy Shield frameworks; this arrangement calls for certified organisations to guarantee a level of security in line with EU data protection law regarding the transfer of personal data from the EEA and Switzerland to the U.S.
Stipe Inc. is the payment gateway that receives and processes your payment information securely in order to complete a transaction when you make a purchase in our store provided by Ecwid. Payment Data may be transferred, processed and stored outside of United Kingdom and, may be subject to disclosure as required by applicable Laws. Therefore, BIOHIT requires that, in accordance with our Terms and Conditions, you grant to us all necessary consents under applicable Laws in relation to this. The information that Stripe collects will include payment method information (such as credit or debit card number, or bank account information), purchase amount, date of purchase, and payment method. This exchange of information between Ecwid and Stripe is necessary to maintain business operations and to provide the service requested. By requesting or accepting these products or services, you are permitting us to provide your information, including your Personal Information, to the other party.
We have taken commercially reasonable measures to prevent unauthorised access to, and use of, your personal information. Our employees and third parties who are involved in data processing are bound by the obligations of confidentiality and trained in the protection of personal data.
We have taken technical and organisational steps to protect the personal data which you provide to us and we comply with relevant legislation to safeguard your data. Although we use all reasonable efforts in protecting your personal data, we cannot guarantee the security of any information transmitted to us over the Internet. Our policy does not extend to anything that is inherent in the operation of the Internet, and therefore beyond our control, and is not to be applied in any manner contrary to applicable law or governmental regulation.
We only send your data outside the EEA where we have in place a legal agreement which complies with the Legislation.
8. Your individual rights
In accordance with the GDPR individuals whose personal data is processed has the right to:
be informed about the collection and use of your personal information;
access to the personal information being processed;
rectify inaccurate or incomplete data
have their personal data erased
restrict processing of their personal data
object to processing
In addition, individuals also have rights in relation to automated decision making and profiling.
Your right to access a copy of your personal information
You may request a copy of your personal information, and other supplementary information we hold by writing to us using the “Contacting BIOHIT HealthCare” details in this policy. In most instances we will provide a copy to you free of charge but if your request is deemed as excessive or repetitive you may be charged a reasonable administration fee. We will provide the copy within 1 month of receiving the request. In order to provide the copy, we may ask you to provide proof of your identity.
Your right to correct any mistakes in your personal information
You may ask us to correct any errors or inaccuracies in the personal information we hold free of charge by writing to us using the “Contacting BIOHIT HealthCare” details in this policy or by telephoning us on +44 151 550 4 550. In order to fulfil your request, we will require information about you to help us identify you and details of what data requires correcting. We will correct and/or complete inaccuracies in the data we hold within 1 month of receiving the request. We may ask you to provide proof of your identity in handling your request.
Your right to remove your personal information from our records or restrict how we use your information
You may ask us to erase the personal information we hold, or, change the way in which we use your information by writing to us using the “Contacting BIOHIT HealthCare” details in this policy or by telephoning us on +44 151 550 4 550. You are advised that under certain circumstances we may be legally obliged to keep your personal data and, in that circumstance, you will be notified and we will erase your personal information as soon as we are legally permitted to do so. Where permitted, within 1 month of receiving your request, we will erase your personal information, or, apply the changes to how we use your personal information.
Your right to lodge a complaint with the Supervising Authority
If you have any concerns or complaints about how we use your personal information, please contact us immediately using the “Contacting BIOHIT HealthCare” details in this policy or by telephoning us on +44 151 550 4 550. If you are not satisfied with the way we handle your concern you may contact the Information Commissioners Office (ICO) www.ico.org.uk
11. Contacting BIOHIT HealthCare
BIOHIT HealthCare Ltd.
Pioneer House, Pioneer Business Park